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Patients and Visitors

Grievances

Patients' Grievance Procedure

Patients are encouraged to be involved in their own care by reporting any safety concerns or any other health care issues in question. If you have concerns about your stay here, please tell us right away. Ask to speak to a manager who can help with your concern. We want to hear from you. If you talk to a manager and you still have a grievance, you, your nearest relative or the person responsible for you while you are a patient may call:

The Patient Representative at 218.736.8027
The Vice President of Performance Excellence at 218.736.8361
The Senior Vice President of Nursing at 218.736.8365
The Customer Service Specialist at 218.736.8191

If they are unavailable, you can leave a voicemail or get immediate assistance by calling the Lake Region Healthcare house supervisor at 218.736.8000 and request to have them paged.

All grievances and/or complaints will be handled in a timely manner. No punitive actions will be taken against patients filing a grievance or complaint.

If you are not satisfied with our response, or if you prefer, you may submit your grievance or complaint to:

Office of Health Facility Complaints

P.O. Box 64970

St. Paul, MN 55164-0970

651.215.8702 or 800.369.7994

Minnesota Board of Medical Practice

2829 University Avenue SE, Suite 400

Minneapolis, MN 55414-3246

612.617.2130 or 800.657.3709

The Joint Commission

One Renaissance Boulevard

Oakbrook Terrace, IL 60181

630.792.5000 or 800.994.6610